At Biker Pro Shop, we’re riders just like you, and we’ve compiled these answers to the most common questions about our products, shipping, and services. If you don’t find what you need here, our rider support team is always ready to help at [email protected].
Product Questions
Q: What types of motorcycle gear do you specialize in?
A: We carry a comprehensive range of riding essentials including:
- Protective gear (armor, base layers, waterproofs)
- Helmets (full face, flip front, and accessories)
- Riding apparel for men and women
- Specialized motorcycle boots (casual, urban, motocross)
- Bike accessories (handlebar components, heated grips, security)
- Communication systems and maintenance products
Q: How do I choose the right size for motorcycle gear?
A: Each product page includes detailed sizing charts specific to that item. For jackets and pants, consider whether you’ll be wearing base layers underneath. When in doubt between sizes, we recommend sizing up for comfort with protective gear. Remember our 15-day hassle-free return policy if something doesn’t fit perfectly.
Q: Are your products suitable for extreme weather conditions?
A: Absolutely! Based in Anchorage, Alaska, we understand harsh riding conditions. Our waterproofs, base layers, and heated accessories are specifically selected to handle extreme environments. Look for products marked with our “Extreme Weather Ready” badge for gear tested in sub-zero temperatures and heavy rain.
Shipping & Delivery
Q: How long does shipping take?
A: After our 1-2 business day processing time:
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
- Free Shipping: 15-25 business days via EMS (orders over $50)
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some remote areas in Asia. Our global shipping partners are specially selected for their experience handling motorcycle gear. International customers enjoy the same shipping options as domestic orders, though additional customs fees may apply depending on your country’s regulations.
Q: Can I track my order?
A: Absolutely. Standard shipping includes full tracking through DHL or FedEx, while free shipping offers basic EMS tracking. You’ll receive your tracking number via email as soon as your order leaves our Anchorage warehouse. Tracking typically updates within 24 hours of dispatch.
Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. To initiate a return, email [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t process refunds until we receive the returned item.
Q: How long do refunds take?
A: Refunds are processed within 3-5 business days after we receive your return. The time it takes for the credit to appear in your account depends on your payment provider (typically 3-10 additional business days).
Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal which keeps your financial information completely private.
Q: Do you offer gift cards or store credit?
A: Currently we don’t offer gift cards, but we do provide store credit for returned items (minus original shipping costs if applicable). The credit will be applied to your account email address for future purchases.
Technical Support
Q: How do I care for my motorcycle gear?
A: We carry specialized Cleaners & Accessories for maintaining your gear. Generally:
- Leather: Use pH-balanced cleaners and condition regularly
- Textiles: Machine wash cold (remove armor first) with technical fabric detergents
- Helmets: Clean interior with mild soap, replace visors when scratched
- Waterproofs: Re-treat with DWR coating as needed
Q: How do I install or use my new motorcycle accessories?
A: Most products include manufacturer instructions, and many installation videos are available on our YouTube channel. For technical questions about specific Handlebar Accessories, Communication Kits, or other components, our rider support team can connect you with our in-house experts.
Q: What if I receive a damaged or incorrect item?
A: We apologize for any inconvenience! Please email [email protected] within 48 hours of delivery with photos of the issue and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Still Have Questions?
Our rider support team is available to answer any other questions at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm AKST).
Remember: At Biker Pro Shop, we’re not just sellers – we’re riders who test every product we carry. Your satisfaction and safety on the road are our top priorities.
Ride safe and see you on the road!